T-Mobile in Mayfield Heights, OH Closed now

Reviews about T-Mobile

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  April 24, 2019, by Cheyenne Smedley
  Went to this location last week to do a simple exchange of my phone and all the employee had to do was simply back up everything to Icloud, reset, and restore but yet he screwed that task up and after waiting for 2 hours for my phone all my information was missing. Instead of the young man named Nicholas owning up to his mistake and fixing it he lied and told me it couldn't be fixed when indeed it could. The other young man named Ed had a disgusting attitude when I returned the next day so they can fix the error on their part, he went so far as to hang up on me when I called to check the progress of the phone. Their manager wasn't any different when I explained to her what happened she looked like a deer caught in a headlights and just said, "ok." Ridiculous! I had to call T-Mobile and file a complaint, the representative was very nice and understanding and called the store himself explaining to them how to correct their mistake but they refused to do it instead Nick took the whole situation personal and told me, "I know how to do my job." First, why do any of you have an attitude its my phone I'm the one that should have an attitude. Second, you don't know how to do your job. Third, you don't need a degree to work at Tmobile so I don't expect you to have the proper knowledge. The employees I dealt with were immature and bi polar, they start of nice then as soon as they make a mistake and you call them on it they get their briefs in a bunch and get an attitude like they on their periods instead of correcting it like grown professional men. The only person that helped me was Katie, she was the only one that was smart enough and professional and there was another gentleman that worked with her that was nice too. They need to remain in the store and everyone else should be fired. I use to like this location I thought it was the only one without idiots working in it, but they must have hired new people and changed management completely.