truenorth in Mayfield Heights, OH Open now

Reviews about truenorth

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  May 06, 2020, by Amber
  Went into the store after work to get a few things (milk, candy and 3 packs of cigarettes). The girl working told me the total. I inserted the chip and the reader wasnt reading my chip. The machine tells me to swip my card. When I did, the machine says "swipe not allowed". The girl tells me the machine will not accept swiped cards. Umm...ok?? I tell her that its not taking my chip. She tells me the machine doesnt take swipes so if I cant use the chip reader theres nothing I can do. So, I said "So...I cant buy any of these things?? Are you able to manually do it?" All she did was, not even speak, just shook her head no! THIS IS RIDICULOUS!! Why the hell would you have a reader that you cant swipe your card??? So if something was wrong with my chip, I just cant buy anything there?? I didnt have cash on me...so I went to the gas station down the street, SWIPED my card and spent my $30 there. Train your employees to handle the situation better than just shaking their head! OR BETTER YET.....invest in a machine that allows you to swipe your card like every other place everywhere! Not like they care but I will not be back!